If you’d like clarification about your privacy or data rights, our team is here to help.
1. Introduction
Understanding how Saafir protects your privacy
Saafir values your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, shared and safeguarded when you use Saafir's Chauffeur services through our website or platforms.
2. Information We Collect
Types of data we may collect from you
- Personal details (name, email address, phone number)
- Booking details (journey dates, pickup and drop-off locations, accommodation details)
- Passenger and guest information
- Payment and transaction details
- Device, browser and usage data when you access our platform
3. How We Use Your Information
Why your data is collected and used
- Process and manage chauffeur bookings
- Send booking confirmations, updates and service notifications
- Provide customer support and resolve issues
- Improve platform functionality, service quality and user experience
- Send promotional or marketing communications (only with your consent)
4. Legal Basis for Processing
Our lawful reasons for handling your data
We process personal data based on one or more of the following:
- Your consent
- Contractual necessity to fulfill bookings
- Compliance with legal and regulatory obligations
- Legitimate business interests, where applicable
5. Data Protection & Security
How we keep your data safe
Saafir implements industry-standard technical and organizational measures, including encryption and access controls, to protect personal data against unauthorized access, loss, misuse or disclosure.
6. Data Sharing & Third Parties
Who we may share your information with
We may share your information only with:
- Chauffeur suppliers and rental companies
- Payment gateways and financial service providers
- Technology and infrastructure partners (under strict confidentiality)
Saafir does not sell, rent or trade personal data to third parties.
8. Data Retention
How long we keep your information
- Personal data is retained only for as long as necessary to:
- Fulfill booking and service obligations
- Meet legal, accounting or regulatory requirements
Resolve disputes or enforce agreements.
9. Your Rights
Your control over your personal data
Subject to applicable laws, you have the right to:
- Access your personal information
- Request correction or updates
- Request deletion of your data
- Withdraw consent for marketing communications
Requests can be made by contacting Saafir's support team.
10. Cross-Border Data Transfers
Where your data may be processed
Your data may be processed or stored in Saudi Arabia, the United Arab Emirates or other jurisdictions where Saafir or its service partners operate, in compliance with applicable data protection laws.
11. Policy Updates
Keeping you informed
Saafir may update this Privacy Policy from time to time. Any changes will be published on our platform and continued use of our services implies acceptance of the revised policy.
12. Governing Law
Legal jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia and the United Arab Emirates, as applicable.
Service & Legal Enquiries
For questions about these Terms or service-related obligations, our team will assist you.